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SonicFog has choosen a new application for our Support Tickets system. The reason for the change is that this application gives us better capabilities in the admin area to support, you, our clients.
Some of the features are:
- Submit a ticket without logging in. (If we are to work on a website or hosting package, you will be required to login for security purposes.)
- This system has a priority system so that we know the level of importance you are placing on the ticket.
- This system allows us to work on the ticket as a team. This way we can assure you are being helped by the person best suited for your question or problem and that staff collaboration is possible.
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